Merchandise Refund Policy

This policy applies to physical merchandise purchased through the JazzNode platform from venues (T-shirts, posters, CDs, vinyl, prints, souvenirs, etc.). The merchandise shipper is the venue; JazzNode is the transaction platform.

Pursuant to Article 19, Paragraph 1 of the Taiwan Consumer Protection Act, you may exercise your right to rescind the contract within 7 days of receiving the merchandise: • Apply for a refund from the order detail page • The merchandise must remain in original received condition (unused, unopened, no human-caused damage) This cooling-off period applies across all JazzNode markets as the maximum common denominator.

Per Article 2 of the Reasonable Exception Rules to Mail-Order Transaction Rescission Right, the following are NOT subject to the 7-day cooling-off period: • Customized merchandise (signed editions, engraved, limited-numbered) • Easily perishable, short shelf life, or expiring items • Opened audio/video media (CDs, vinyl, Blu-ray) • Newspapers, periodicals, magazines If a product page clearly states 'no refund after opening' or 'non-refundable customized item', placing the order constitutes acceptance.

The 7-day period begins on the day you receive the merchandise (inclusive): • Shipping: based on the carrier's 'delivered' timestamp • Pickup: based on the time you complete pickup at the store

Visit My Orders, locate the order, and click 'Apply for refund'. The system will notify the venue for review. For questions, please contact support.

The venue will review your refund request within 72 hours: • Approved: the platform initiates the refund • Rejected: the venue must state a reason limited to statutory exceptions (Section 3) • Auto-approved on timeout: if the venue does not respond within 72 hours, the system auto-approves If the rejection reason exceeds statutory exceptions, please contact support to escalate.

Once approved: • Refund the full merchandise amount, including JazzNode platform fees • Payment-provider refund fees are absorbed by JazzNode • Refunds are returned to the original payment method (credit cards typically 7–14 business days) If shipped, you must return the merchandise per the venue's instructions; return shipping is negotiated based on the refund reason.

This 7-day cooling-off policy applies in all JazzNode markets: Taiwan (mandatory), Korea (mandatory), Hong Kong, Japan, Singapore, Malaysia, Thailand, Indonesia (voluntarily aligned). Local statutory exceptions take precedence in their respective markets.

When merchandise is refunded, related loyalty rewards are auto-processed: JazzCoin earned is recovered, JazzCoin used to offset is returned to your balance, related stamps are revoked. See JazzCoin & Stamp Card Terms for details.

If you have questions about this policy or encounter difficulties with the refund process, please contact support. We respond within 24 hours on business days.