Tonight, where's the jazz?
These terms govern paid self-submitted venue pages on JazzNode, including eligibility for Founding Partner conversion, public visibility conditions, and review and refund policies. Submitting a paid application constitutes acceptance.
Upon payment, JazzNode creates your venue page and unlocks the full Premium feature set — event publishing, ticketing, schedule management, fan communications, and more. Your page is searchable and appears in venue listings and on your custom domain.
To protect overall platform content quality, events from paid self-submitted venues do not appear on the JazzNode homepage or events index by default. The restriction lifts automatically once the following condition is met:
Approved Founding Partners automatically qualify: once your venue is approved as a Founding Partner, the visibility restriction is lifted immediately — no separate artist-overlap thresholds required.
If your venue meets all three of the following conditions within a rolling 6-month window, you may apply for Founding Partner upgrade. Once approved and while slots remain, the annual fee is waived for life:
Once thresholds are met, submit the Founding Partner review request from your venue dashboard. Slots are limited to 10 total; approval is first-come, first-served.
Both the public visibility gate and the Founding Partner upgrade criteria may be applied **retroactively**. If you were actively publishing event information on Instagram or Facebook before creating your JazzNode page, provide your complete social media links and post history in your application. We will manually review the IG/Facebook activity you provide and count qualifying past events toward the thresholds.
Initial paid page creation review typically completes within 3–7 business days. Founding Partner conversion requests are usually reviewed within 14 days.
Payment initiates the service period. No refunds are issued for periods already consumed. Providing false information (inflated follower counts, fabricated events or artist rosters) may result in service termination without refund.
JazzNode retains final discretion on all applications and upgrade decisions.
This clause governs only the platform service relationship between the venue and JazzNode, which is a business-to-business (B2B) contract for digital services. The venue's consumer-protection obligations toward its own end customers (ticket buyers) are not modified by this clause and remain governed by the Republic of China (Taiwan) Consumer Protection Act and the Standard Terms for Performing Arts Event Ticket Contracts issued by the Ministry of Culture.
The platform subscription and services provided hereunder are a period-based digital service — intangible services are delivered to the venue immediately upon activation (e.g. public profile, event creation, AI translation usage). Under Article 2(4) of the Regulations for Reasonable Exceptions to the Right of Cancellation in Distance Contracts, digital content not delivered on a tangible medium, or online services completed upon provision, are exempt from the 7-day unconditional cancellation right when the consumer has provided prior consent before delivery. The venue is deemed to have given such consent upon completing checkout at registration. If the venue cancels after activation, refunds are pro-rated for the unused portion of the monthly or annual plan (refund currency matches the original payment; consumed AI usage is non-refundable).
The venue warrants that the company name, unified business number (統一編號), responsible person, registered address, contact information, and payment information it provides to JazzNode are accurate and current. If the venue provides false information and as a result JazzNode is unable to issue compliant uniform invoices, or is penalised by the competent authority, the venue shall be liable for compensation. The venue shall notify JazzNode within 15 days of any change to its registered details, in writing or via the in-product form.
The venue may cancel its subscription at any time from the dashboard; refunds for unused periods follow the pro-rated rules stated above. If the venue materially breaches these terms or the Content Guidelines (e.g. distributing unlawful content, misappropriating another party's data, abusing AI resources), JazzNode may suspend service without prior notice and shall not refund amounts already paid. If JazzNode unilaterally terminates the service for its own reasons (e.g. ceasing operations), it shall refund the full unused portion within 30 days of notice.
These terms and any dispute arising therefrom are governed by the laws of the Republic of China (Taiwan). The parties agree that the Taiwan Taipei District Court shall be the court of first instance for any litigation. Dissatisfaction with a dispute resolution outcome does not waive the venue's right to file a complaint with the competent authority (Consumer Protection Committee, Executive Yuan) pursuant to Article 43 of the Consumer Protection Act.
This page is a summary of the venue service terms. The complete terms are set out in the electronic contract signed by the venue at checkout and shall prevail over this summary in case of inconsistency.
To match JazzNode's payment-channel investment structure across markets, this clause is split into two sections. Section A applies to Taiwan venues using the TapPay channel; Section B applies to Hong Kong and other overseas venues using Stripe Connect. Each venue is bound only by the section corresponding to its assigned channel. Walk-in and on-site payment, plus information-only links (Facebook event pages, venue IG, etc.), are not subject to this clause.
Which section applies to your venue?
Refer to the payment channel set during your onboarding: Taiwan venues using TapPay are bound by Section A; Hong Kong and other overseas venues using Stripe Connect are bound by Section B. Each venue is bound only by its applicable section.
A.1 (JazzNode investment) To bring the venue live on JazzNode ticketing, JazzNode bears the venue's TapPay vendor account fees (under TapPay PF split-payment, the venue is the Merchant of Record for its own vendor account, structurally equivalent to a Stripe Connect connected account), including but not limited to: per-3-year vendor account fee (NT$12,600 tier, no setup fee with a 3-year commitment), and technical integration and support. The venue understands this is a recurring rather than one-time investment by JazzNode.
A.2 (Exclusivity period) In consideration of the investment in A.1, the venue agrees: from the activation date of its TapPay vendor account, and for so long as JazzNode continues to bear the venue's TapPay vendor account fees, online paid ticketing for events published via JazzNode shall be processed solely through JazzNode Payment, and shall not be redirected via 'external ticket links' to in-house or third-party payment channels. This clause runs in 3-year cycles synced to the TapPay vendor account contract and auto-renews. Either party may give 90 days' written notice prior to cycle expiry to opt out of renewal; upon effective notice the clause terminates at the start of the next cycle. The venue's Founding Partner lifetime-free Premium status is unaffected. If JazzNode independently elects not to renew the TapPay vendor account, the clause terminates 30 days from JazzNode's notice.
A.3 (Transition window) During the period before JazzNode Payment is operational for the venue (i.e. while TapPay onboarding is in progress), the venue may temporarily use 'external ticket links' to maintain online ticket sales. This Section becomes effective automatically upon JazzNode Payment activation.
A.4 (Venue cessation) If the venue ceases its partnership or operations within a 3-year cycle, the current cycle's TapPay vendor account fees are absorbed by JazzNode and the venue owes no return (A.6 does not apply).
A.5 (Prior-contract carve-out) If, prior to signing as a JazzNode Founding Partner, the venue was already bound by an active contract with another payment or ticketing platform, the venue may continue using that arrangement until the prior contract's natural expiry. The venue must disclose the prior contract at signing and switch to JazzNode Payment upon expiry.
A.6 (Liquidated damages) If the venue breaches A.2, the venue is liable for liquidated damages calculated as: damages = max(NT$3,000, current-cycle TapPay vendor account fees borne by JazzNode minus cumulative service fees paid by the venue via JazzNode Payment in the current cycle). When JazzNode has already recovered the full vendor account cost via service fees in the current cycle, damages are reduced to the minimum technical-integration baseline of NT$3,000.
A.7 (Payment authorization) The venue agrees to provide a valid credit-card or direct-debit authorization at signing. Upon a breach of A.2, JazzNode shall give written notice of the damages amount and calculation; if the venue fails to settle within 30 days of notice, JazzNode may charge the authorized payment instrument directly.
B.1 (Exclusivity period) In consideration of the lifetime-free Premium benefit granted to Founding Partners, the venue agrees: for 5 years from the date of Stripe Connect onboarding completion, online paid ticketing for events published via JazzNode shall be processed solely through JazzNode Payment, and shall not be redirected via 'external ticket links' to in-house or third-party payment channels. After the 5-year term this Section terminates automatically; the venue may then choose any payment provider, and the Founding Partner lifetime-free Premium status is unaffected.
B.2 (Transition window) During the period before JazzNode Payment is operational for the venue (i.e. while Stripe Connect onboarding is in progress), the venue may temporarily use 'external ticket links' to maintain online ticket sales. This Section becomes effective automatically upon onboarding completion.
B.3 (Prior-contract carve-out) If, prior to signing as a JazzNode Founding Partner, the venue was already bound by an active contract with another payment or ticketing platform, the venue may continue using that arrangement until the prior contract's natural expiry. The venue must disclose the prior contract at signing and switch to JazzNode Payment upon expiry.
B.4 (Breach remedies) Upon a breach of B.1, JazzNode may revoke the venue's Founding Partner lifetime-free Premium benefit and retroactively charge subscription fees from the year of breach onward (at the then-prevailing rate, approximately HK$1,500/year for HK). No other liquidated damages apply.
JazzNode may amend these terms periodically. Revisions will be published on this page. Your existing Founding Partner status is not retroactively affected by term changes.
For any questions regarding these terms, please reach out via hello@jazznode.com.
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